Customer Support Services & Training

Leonardo provides support and training services for in-service fleets through a global network that operates 24/7, offering a secure, effective response to the requirements of civil and military operators wherever they are located. Leonardo’s primary mission is to provide the required technical support, training of personnel in flight and on the ground, maintenance and upgrades of helicopters throughout their lifecycle.


helicopters supported by more than 1,800 people worldwide


customers globally


Service Centres worldwide


Training Academies & Training Centres around the globe


24/7 Fleet Operation Centres

Solutions for customers

From management of materials and parts to helicopter maintenance, technical support and repairs, Leonardo guarantees a 24/7 support service, 365 days a year, maintaining the highest standards of safety and performance.


Training and simulation

Through its Training Academy and global training network, Leonardo supplies training programmes for flight crews, operators, ground personnel and maintainers.


Flight operations

Leonardo designs and develops integrated solutions and digital applications supporting the security and efficiency of operations, including:


Engineering services

Leonardo’s engineering services include solutions to improve fleet management, ranging from engineering support to development and updating of technical publications, product improvements and optimisation of maintenance and support for Ground Support Equipment (GSE) & Tools, and Health & Usage Monitoring Systems (HUMS). The services available include the HeliLink application supplying real-time assistance to solve technical problems and assess damage, as well as HUMS and HeliWise for monitoring the status of the aircraft and its use to enable predictive maintenance.

HeliLink brochure
HUMS brochure

For more information:

HeliLink (download from the Play store)
HeliLink (download from the Apple store)

For more information on HUMS:

Digital services

The “Digital First” approach has been embraced at 360° and applied to all the stages of the helicopter journey, starting from the early production phases to the long term support and operations
Also in the training domain, the data-driven approach guarantees contextualized and personalized courses exceeding all customers’ needs and requirements. 
HELIconnect is the new mobile application that gives customers access to the entire spectrum of the digital services – all via a single app.

Download from the Play Store
Download from the Apple Store

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