Leonardo provides support and training services for in-service fleets through a global network that operates 24/7, offering a secure, effective response to the requirements of civil and military operators wherever they are located. Leonardo’s primary mission is to provide the required technical support, training of personnel in flight and on the ground, maintenance and upgrades of helicopters throughout their lifecycle.
helicopters supported by more than 1,800 people worldwide
Service Centres worldwide
Training Academies & Training Centres around the globe
24/7 Fleet Operation Centres
Solutions for customers
From management of materials and parts to helicopter maintenance, technical support and repairs, Leonardo guarantees a 24/7 support service, 365 days a year, maintaining the highest standards of safety and performance.
Full Components Plan
Operational Support Plan
All Inclusive Plan
The Centre’s are reachable:
USA: 1-888-248-7822 / 1-215-281-1485
Through the Leonardo Customer Portal
Lynx and AW159 fleets are supported from the United Kingdom Fleet Operations Centre.
24/7 Phone: +44(0)7783153843
24/7 Phone: +44(0)7748760784
Outside of the UK standard working day, service levels are reduced to an ‘out of hours’ duty Service Engineer and Material Officers.
Leonardo’s training services range from basic training for unqualified personnel to operational training in areas such as maintenance, mechanical and avionics technicians as well as Search and Rescue (SAR) and Helicopter Emergency Medical Services (HEMS) thanks to devices such as MITHOS (Modular Interactive Trainer for Helicopter Operators) a fully immersive and interactive operational training device for Hoist Operators.
Courses for pilots and crews include an initial phase of remote instruction, followed by classroom learning integrated with sessions on the Virtual Interactive Procedural Trainer (VIPT) and Full Flight Simulators (FFS), concluding with final training in the helicopter prior to the ‘Skill Test’.
Courses for maintenance technicians alternate theoretical and practical learning based on the Maintenance Training System (MTS), the Virtual Maintenance Trainer (VTM) and the Interactive Maintenance Training System (IMTS).
Leonardo’s flight simulators represent state-of-the-art technology, further strengthened by the introduction of Enhanced Training Devices (ETDs) with touchscreen capability to improve the student’s level of confidence and skill on a specific platform, enabling the connection of multiple devices to support training scenarios involving several aircraft.
Leonardo supports training through the development of an e-learning platform available online 24/7 or through the ‘AWTraining’ app.
AW Team Up
Leonardo designs and develops integrated solutions and digital applications supporting the security and efficiency of operations, including:
Download from the Play Store
Download from the Apple Store
Leonardo’s engineering services include solutions to improve fleet management, ranging from engineering support to development and updating of technical publications, product improvements and optimisation of maintenance and support for Ground Support Equipment (GSE) & Tools, and Health & Usage Monitoring Systems (HUMS). The services available include the HeliLink application supplying real-time assistance to solve technical problems and assess damage, as well as HUMS and HeliWise for monitoring the status of the aircraft and its use to enable predictive maintenance.
For more information:
HeliLink (download from the Play store)
HeliLink (download from the Apple store)
For more information on HUMS:
The “Digital First” approach has been embraced at 360° and applied to all the stages of the helicopter journey, starting from the early production phases to the long term support and operations
Also in the training domain, the data-driven approach guarantees contextualized and personalized courses exceeding all customers’ needs and requirements.
HELIconnect is the new mobile application that gives customers access to the entire spectrum of the digital services – all via a single app.