Leonardo provides support and training services for in-service fleets through a global network that operates 24/7, offering a secure, effective response to the requirements of civil and military operators wherever they are located. Leonardo’s primary mission is to provide the required technical support, training of personnel in flight and on the ground, maintenance and upgrades of helicopters throughout their lifecycle.
Solutions for customers
From management of materials and parts to helicopter maintenance, technical support and repairs, Leonardo guarantees a 24/7 support service, 365 days a year, maintaining the highest standards of safety and performance.
Service Plans
Fleet operability is guaranteed in real time globally by a dedicated technical assistance team and customised service plans. This solution makes it possible to plan expenditure while increasing helicopters’ operability and value.
Essential Plan
Full Components Plan
Operational Support Plan
All Inclusive Plan
Agustaforyou Plan
Essential Plan
Full Components Plan
Operational Support Plan
All Inclusive Plan
Agustaforyou Plan
Materials Management and Logistics
Leonardo has a logistics network covering the entire globe, with dedicated hubs and distribution facilities providing rapid 24/7 support.
International network
Customer Portal
Customer Portal
International network
Customer Portal
Customer Portal
Maintenance and Network
With more than 90 technical support centres, 15 repair centres and seven blade repair centres, Leonardo is present in more than 40 countries around the globe, providing civil and military operators with rapid maintenance services at their own facilities or at those of their customers worldwide.
International network
International network
24/7 Fleet Operations Centre
Leonardo’s Fleet Operations Centres (FOC) in Italy, the United Kingdom and the United States operate around the clock, 365 days a year, and can be contacted via the company’s Customer Portal or its dedicated phone lines and email addresses to provide support for civil and military fleets in Aircraft on Ground (AOG) situations.
The Centre’s are reachable:
By phone:
ITA: +390331664444
UK: +44(0)1935702866/+44(0)7748760784
USA: 1-888-248-7822 / 1-215-281-1485
By email:
ITA: 24.7FleetOperationsCentre.AW@leonardocompany.com
UK: fleetoperationscentreuk.mbx@leonardocompany.com
USA: AWPCFleetOperationsCenter@leonardocompany.us
Through the Leonardo Customer Portal
Lynx and AW159 fleets are supported from the United Kingdom Fleet Operations Centre.
AOG Spares:
24/7 Phone: +44(0)7783153843
fleetoperationscentreuk.mbx@leonardo.com
Technical Queries:
24/7 Phone: +44(0)7748760784
tqs.fleetoperationscentreuk.mbx@leonardo.com
Outside of the UK standard working day, service levels are reduced to an ‘out of hours’ duty Service Engineer and Material Officers.
Training services
Leonardo’s training services range from basic training for unqualified personnel to operational training in areas such as maintenance, mechanical and avionics technicians as well as Search and Rescue (SAR) and Helicopter Emergency Medical Services (HEMS) thanks to devices such as MITHOS (Modular Interactive Trainer for Helicopter Operators) a fully immersive and interactive operational training device for Hoist Operators.
Courses for pilots and crews include an initial phase of remote instruction, followed by classroom learning integrated with sessions on the Virtual Interactive Procedural Trainer (VIPT) and Full Flight Simulators (FFS), concluding with final training in the helicopter prior to the ‘Skill Test’.
Courses for maintenance technicians alternate theoretical and practical learning based on the Maintenance Training System (MTS), the Virtual Maintenance Trainer (VTM) and the Interactive Maintenance Training System (IMTS).
Leonardo’s flight simulators represent state-of-the-art technology, further strengthened by the introduction of Enhanced Training Devices (ETDs) with touchscreen capability to improve the student’s level of confidence and skill on a specific platform, enabling the connection of multiple devices to support training scenarios involving several aircraft.
Courses catalogue
Leonardo supports training through the development of an e-learning platform available online 24/7 or through the ‘AWTraining’ app.
AW Team Up
Leonardo Training Academy
ROTORSIM
Rotorsim, a joint venture between Leonardo and CAE based in Italy (Sesto Calende) and the United States (Philadelphia), supplies synthetic training products and services for civil, military and parapublic operators, and manages multiple Full Flight Simulators (FFS) built by Leonardo and CAE.
Certified simulators
Non-certified (military) simulators
* A109 devices share the same FFS/FTD platforms with Roll-On/Roll-Off technology
Flight operations
Leonardo designs and develops integrated solutions and digital applications supporting the security and efficiency of operations, including:
SkyFlight Mission Planning SystemTM
Skyflight Mission Planning System offers a powerful off-board system and supports the most complex missions and operations for a heterogeneous fleet of helicopters, aerotactic, conventional and uncrewed aircraft, in all the Air-Sea-Land operative scenarios.
Through Skyflight is possible to plan the mission with simulation of the tactical scenario and preparation of data that can be loaded on board, analyze the mission tasks and objectives, calculation of the aircraft performance and feasibility assessment and get briefing with mission rehearsal and debriefing with mission replay.
SkyFlight Mobile Service has been designed and developed to support flight activities and to easily carry out the evaluation of aspects of any mission, simply using an application.
SkyFlight Mission Planning System
SkyFlight Mobile Flight Planning Service
SkyFlight Mission Planning System
SkyFlight Mobile Flight Planning Service
Amerigo4Flight
Thanks to Amerigo 4 Flight application, Pilots of the AWFamily Products can enhance their user experience by consulting the set of Operative Manuals such as the RFM, QRH, and Pilot’s Guide anywhere and anytime simply by using their mobile devices. Operational Technical Publications can be downloaded and Pilots can consult them offline without an internet connection.
Download from the Play Store
Download from the Apple Store
Download from the Play Store
Download from the Apple Store
Digital Maps
a service to consult and download digital maps
DMAP
DMAP
Hermes
HERMES is a message and communication ecosystem specifically designed to coordinate missions; it allows our Customers/operators a prompt and steady communication among helicopters, headquarters and potentially any other users taking part in the mission with their own devices.
Hermes
Hermes
AIR.MAN.S (Aircraft and crew Management Service)
a technical, logistical and operational management system for aircraft.
Engineering services
Leonardo’s engineering services include solutions to improve fleet management, ranging from engineering support to development and updating of technical publications, product improvements and optimisation of maintenance and support for Ground Support Equipment (GSE) & Tools, and Health & Usage Monitoring Systems (HUMS). The services available include the HeliLink application supplying real-time assistance to solve technical problems and assess damage, as well as HUMS and HeliWise for monitoring the status of the aircraft and its use to enable predictive maintenance.
HeliLink brochure
HUMS brochure
For more information:
engineering.support.lhd@leonardo.com
HeliLink (download from the Play store)
HeliLink (download from the Apple store)
For more information on HUMS:
LHhums.mbx.aw@leonardo.com
