Customer Support Services & Training

Leonardo provides support and training services for in-service fleets through a global network that operates 24/7, offering a secure, effective response to the requirements of civil and military operators wherever they are located. Leonardo’s primary mission is to provide the required technical support, training of personnel in flight and on the ground, maintenance and upgrades of helicopters throughout their lifecycle.

>5,000

helicopters supported by more than 1,800 people worldwide

>1,400

customers globally

>100

dedicated sites

~40%

of revenues derived from support and training services

90

Technical Support Centres and 5 Training Academies

Solutions for customers

From management of materials and parts to helicopter maintenance, technical support and repairs, Leonardo guarantees a 24/7 support service, 365 days a year, maintaining the highest standards of safety and performance.

 

Training and simulation

Through its Training Academy and global training network, Leonardo supplies training programmes for flight crews, operators, ground personnel and maintainers.

 

Flight operations

Leonardo designs and develops integrated solutions and digital applications supporting the security and efficiency of operations, including:

 

Engineering services

Leonardo’s engineering services include solutions to improve fleet management, ranging from engineering support to development and updating of technical publications, product improvements and optimisation of maintenance and support for Ground Support Equipment (GSE) & Tools, and Health & Usage Monitoring Systems (HUMS). The services available include the HeliLink application supplying real-time assistance to solve technical problems and assess damage, as well as HUMS and HeliWise for monitoring the status of the aircraft and its use to enable predictive maintenance.

For more information:
engineering.support.lhd@leonardocompany.com

HeliLink (download from the Play store)
HeliLink (download from the Apple store)

For more information on HUMS:
LHhums.mbx.aw@leonardocompany.com

Digital solutions for the customer experience

The introduction of new digital services using Artificial Intelligence (AI) algorithms and augmented reality improves products, services and processes by connecting platforms and systems. This approach enables rapid, secure, efficient transmission, collection and analysis of data and information.

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