We live a digital world, where every part daily life is awash with data. At Leonardo Helicopters we see the potential of digital and smart use of data to make life simpler and better for our customers, which is why we’re accelerating our journey towards being a fully digital data-driven company.
In 2019 we launched a digital transformation programme that is making every aspect of our organisation ‘digital first’ – how we design and build products, how we ensure airworthiness and safety in flight operations, as well as harnessing advanced digital solutions and services to enhance maintenance and training activities.
We’re also collaborating with customers to understand their views, particularly on the value of sharing data from their operations. In 2020, we began working closely with a group of ‘early adopter’ customers whose feedback has helped us to develop a roadmap of digital services that will make a tangible difference to customers’ operations.
Alberto Clocchiatti leads our Digital Services Development team. He says: “We want to improve our customers’ digital experience and the key to doing that is data. Technology is advancing rapidly in areas such as high-performance computing, machine learning and artificial intelligence – all of which are driven by data analytics.
“Essentially, we are speaking about two types of data that customers can share with us – the first is “flight and diagnostic” data from onboard the helicopter. The second area is “ground” data such as configuration, asset management and support activities.
“Through data analytics we can help customers in many different ways: to better manage logistics and spare parts requirements, reduce downtime and maintenance, anticipate failures and reduce AOG situations, for example.”
To support a ‘digital first’ approach we have invested in two key channels to give customers instant access to the services they need through a single ‘sign on’. The Customer Portal is the focal point for online services, available to customers 24/7 wherever they are in the world. In 2022 we launched our new HELIconnect app that enables pilots, technicians, fleet managers and all the users from the customer side to co-ordinate daily activities on the ground or in the air through a user-friendly digital platform.
“We would encourage as many customers as possible to use the Customer Portal and HELIconnect, for example to share components and maintenance data so that we can better forecast maintenance events and also tailor what we do in future,” says Clocchiatti.